Frequently Asked Questions

How can I order please?

You can place your order by visiting our website www.mashtalegypt.com - you can select any item you need, go to your cart and complete the checkout process. You can either pay online by credit card, or pay by credit card upon delivery or cash on delivery. Once we have received your order a member of our team will contact you to coordinate the time and date of delivery.

How long will it take for my order to be delivered?

It usually takes us 3 to 7 working days to prepare an order and have it delivered. But if we can get it to you sooner we will. More information about shipping can be found on our Shipping Policy page

Which areas do you deliver to?

We deliver to most areas in Cairo, Giza and Alexandria. We also arrange special delivery to other places like El Gouna, Hurghada, Ain Sokhna and Sharm El Sheikh. Full information and rates about shipping can be found on our Shipping Policy page

Where is your store located?

We're only available online at the moment. You can see our full catalogue of products and place your order via our website: www.mashtalegypt.com.

I can't find the item i'm looking for, can someone help me?

If you're having trouble finding the plant or pot that you need you can either send us an email to: info@mashtalegypt.com or you can message us on either facebook or instagram: Facebook: https://www.facebook.com/MashtalEgypt Instagram: https://www.instagram.com/mashtalgardencenters/ Once we've received your message a member of our team will follow up with your request and help you find what you're looking for within 24 hours.

I love plants, but I'm not sure what to get. Can someone help me?

If you're not sure which plants to get for your home or garden, simply send us a message and a member of our team will contact you within 24 hours to help. You can message us via: Email: info@mashtalegypt.com Facebook: https://www.facebook.com/MashtalEgypt Instagram: https://www.instagram.com/mashtalgardencenters/

Can you help me take care of my plants so they don't die?

Every order that is sent has general instructions on how to care for your plants. If you need additional support, our team of experts can also help you take care of your plants. simply message us, and preferably send us pictures of the plants your having trouble with and our team will respond within 24 hours. you can message us via:

Email: info@mashtalegypt.com

Facebook: https://www.facebook.com/MashtalEgypt

Instagram: https://www.instagram.com/mashtalgardencenters/

Can someone come and see the space i want to buy plants for?

We provide a consultation service, so If you send us a message, a member of our team will contact you to schedule an appointment so that one of our plant experts can visit the space you're intending to buy plants in and advise you regarding the best plants to get.

I don't have any light in my home / office, are there any plants that could survive in these conditions?

All plants need some kind of light to survive. There are a few plants that can survive in low light conditions. You can see a few of these options in our 'plants for shaded areas' section on the website: https://www.mashtalegypt.com/product-category/plants/plant-themes/plants-for-shaded-areas/

Why do my plants not look healthy?

The main culprit for unhealthy plants is over watering. And the general rule for almost all plants is that less is better than more. The best way to avoid over watering your plants is to do the finger soil test: 1. Place your finger into the soil. 2. If the soil is wet, or if there is still water in the saucer, then DO NOT add water. 3. If the soil feels like it's almost dry, add water.

How can i keep my plants happy?

There are three simple things you have to do to keep your plants happy: 1. Don't over water you plants! 2. Make sure your plant is in the right spot. Different plants need different amounts of light. 3. Don't forget to add fertilizer / compost to your soil (You can find various options here: https://www.mashtalegypt.com/product-category/garden-supplies/soil/fertilizer/)

I have an event coming up (wedding / birthday / shop opening / etc...), and i'd like to have plants as giveaways, can you help?

If you have any kind of event, we can custom design and produce giveaways for you. Simply send us a message and a member of our team will contact you to follow up with your request.

Do you offer maintenance?

We have several maintenance packages for both businesses and private residences. If you require maintenance for your plants, please send us a request and a member of our team will visit the site that you would like us to maintain and asses the appropriate package for that location.